How to Customize Self Service for Every Retail Space

Transform Your Store

The Spencer Project team is your group of experts dedicated to working strategically to find the best long-term solution to fill your needs. Some of the options may include:

• Self Checkout: Allow customers to quickly checkout by themselves, streamlining the checkout process without additional associate assistance
• Endless Aisle: Promote more product options, conduct targeted advertising, and enhance the customer experience by allowing them to search for more product on a self-service Kiosk
• Self-Service Lockers: Allow customers to fulfill BOPIS orders on their own, or have a seamless return experience by leaving product in a locker
• Multi-Purpose Solutions: Self Service allows you to get creative. Position your technology to service multiple initiatives to maximize your customer experience

Spencer Manages Every Step

When transforming your operations, it is key to have a partner that has years of expertise and knowledge to take you through every step of the process.

• Understand Why – At Spencer, we take the time to understand your business. While there are many ways and reasons self-service solutions can benefit you, we work to understand your business priorities. As a partner, we look for ways to improve your labor costs and increase your social distance strategy.
• Design Your Solution – We consider the big picture: Your current technology, your customers, your store operation processes, your customer traffic flow, your cost and speed of installation, as well as your ongoing break/fix maintenance plan. This way we deliver a comprehensive and customized solution for you.
• Proof of Concept – We believe in the POC process. By taking a deep look at the details, we validate that the solution and design fits your vision of the customers experience. Additionally, our systems and Business Intelligence allows you to measure your ROI strategy throughout the entire project.
• Deploy – Between planning timelines, procuring your solution, and staging the equipment, there are many needed steps to achieve a successful rollout. At Spencer, we work with you every step of the way.
• Support Your Solution – Let’s face it, things break! It’s our priority to protect your customer experience. Our comprehensive support programs ensure your solution is always working as designed.

Ready to take advantage of Spencer’s Installation and Project services? Contact us today!