The Infrastructure Behind Always-On Stores.
From the server rack to the sales floor, we design, deploy, and support the systems your brand runs on.
Every store. Every shift. Every transaction.
Trusted by Leading Brands
Your Stores Are a Network. We Make Sure Every Node Performs.
Technology doesn't fail at headquarters. It fails at register seven, on a Saturday night, during a rush. Spencer exists to make sure that doesn't happen, through the disciplined design, deployment, and management of the systems your operation runs on.
The Technology Behind Every Store
The technology you select shapes every deployment, every service call, and every maintenance dollar that follows. We help you choose wisely, before the purchase order is written. Spencer brings OEM expertise, roadmap visibility, and the real-world deployment experience to know what actually performs when it reaches the field at scale.
Every Service, Connected To An Outcome
On-Site Installation
Certified field technicians, nationwide. Installed to spec, on schedule.
See service →Loss Prevention & Security
Cameras, access control, and sensor systems — physically installed and optimized right.
See solution →Stage & Configure
Pre-deployed, warehouse-readiness. Imaging, kitting, subassembly.
See service →Self-Service Kiosks
Ordering and payment kiosks deployed, configured, and operating at scale.
See solution →Break-Fix & Warranty
SLA-backed dispatch, depot repair, and warranty management across every site.
See service →Kitchen Automation
KDS, prep timers, and kitchen display systems — kept operational through every rush.
See solution →Remote Monitoring
Always-on store visibility. Predictive maintenance. Root cause analysis.
See service →Modern POS
Every point-of-sale — watched, maintained, and resolved before the line forms.
See solution →Project Management
Single-point accountability for complex, multi-site technology rollouts.
See service →RFID Enablement
Readers, antennas, middleware — rolled out across the footprint with a single owner.
See solution →Managed Services (MSP)
Continuous oversight of your in-store technology stack. SLA-backed.
See service →Digital Signage & Menu Boards
Dynamic content, reliable hardware, synchronized across every location.
See solution →EOS Asset Disposition
Compliant retirement of end-of-service hardware. Chain-of-custody documented.
See service →Mobility & Scanning
Handheld hardware that eventually retires securely, compliantly, with audit trail.
See solution →
Every device in this workflow is a network endpoint. POS systems, kiosks, kitchen displays, loss prevention cameras, mobile devices: they all depend on a network built to carry them. Network performance is where the ROI on every technology decision above is either protected or lost. We make sure it holds.
The Team Behind the Work
Spencer is a team of operators, engineers, and field technicians focused on one thing: keeping your store technology running where it matters most.
Johan Claassen
President & CEO
Shelly Lewis
COO
Kyle Poyer
CFO
Nate Strickler
EVP, AI
Rudy Goedhart
EVP IT/DX/Systems
Susan Kortz
SVP & GM Operations
Maddy Howerin
VP Accounts & Payments
Lauren Hines
VP Business Development (Retail)
Measured by
what we deliver
400+
Customers
Supported
80,000+
Locations
Covered
138K
Devices
Deployed
250K+
Service Tickets
Resolved Annually
40M+
Feet of Cabling
Installed
Spencer Video Library
A mix of field clips, system walkthroughs, and conversations shaping how modern stores operate.
0:50Spencer's IFS Enhanced Tech Solution
1:28Improve Field Service Management with IFS and Zebra
1:50Spencer Detego and Zebra Revolutionize Retail RFID
How We Think, Shared Openly.
Perspective pieces, technology briefs, and conversations. Unlock — no forms between you and the work.
Make Sure Your Technology Works When It Counts.
A 30-minute conversation with Spencer principal. No slide deck. Just a clear read on where you are and what would move the needle.