Knowledge Base

5 Benefits of a fixed maintenance contract

Reactive maintenance creates more than repair costs. Five things a fixed-cost support model changes — budgeting, administration, consistency, lifecycle and total cost.

The 7 hidden values of a well-orchestrated technology warehouse operation

Warehouse services sound like space on a shelf. In a multi-site technology programme they are a control point — and seven parts of the lifecycle depend on getting them right.

100% On-Time Openings: New-Store Technology for a Top-Ten Big Box Retailer

New-store technology as a repeatable build - 100% on-time grand openings for a top-ten big box retailer.

4 min read

247 Stores in 14 Weeks: Replacing an End-of-Life POS Estate Nationwide

247 stores in 14 weeks - an end-of-life POS estate replaced nationwide, maintenance costs down 80%

4 min read

300,000 Assets, one accountable partner: Wall-2-wall across a 1,200-store estate

How a 1,200-store US department store retailer brought 300,000 technology assets under one wall-2-wall service, cutting shipments by half and holding SLAs at 98%+

4 min read

RFID Asset Tracking and Its Uses

How RFID asset tracking gives retailers real-time visibility of stock, assets and shrink.

How to Use Audio Visual Installations to Enhance Your Customer Experience

What audio visual installations add to a store, and what it takes to deploy them well.

5 Crucial Technologies Every Modern Retail Store Must Have

The five technologies, starting with POS, that a modern store cannot trade without.

How Can Retailers Shrink a Product Shrinkage Problem?

Shrink is a $100 billion problem. Where RFID sensors and readers cut into it.

3 Ways to Manage Retail Overstocking

Practical ways to turn an overstocked back room into revenue instead of markdowns.

3 Ways RFID technology sets your store up for demand surges

Three ways RFID keeps inventory accurate when demand spikes and manual counts cannot keep up.

How to create a personalized IN-STORE shopping experience

Giving associates the devices and data to personalise a shopper's visit.

3 steps to help you revamp your store and maintain real-time visibility.

Three steps to rebuild store operations around real-time inventory accuracy.

How Mobile Technology Streamlines Self Replenishment and Inventory Control

How handheld devices and RFID keep shelves full without adding manual counting.

7 Signs That You Need to Upgrade your Workforce’s Communication

Seven signs your store associates have outgrown the way they communicate.

Spencer Stories: Wireless Network Upgrade Across Tier 1 Retailer

A router, switch and wireless upgrade across 2,600 stores in the US and Canada.

How to Prevent Product Shrinkage with RFID Tracking

Using RFID tracking to find where stock is disappearing, and to stop it.

Spencer Stories: National candle company launches mPOS solutions

A national candle retailer launched mobile POS in time for Black Friday. How it was delivered.

How to Customize Self Service for Every Retail Space

Self checkout, endless aisle and lockers, and how to choose between them.

Spencer Stories: Upgrading your POTS to include Cellular and Failover Solutions

Reprogramming POTS lines with cellular failover across 300 sites.